This privacy statement was last updated on March 24, 2023

Who are we?

Simptel B.V.Avignonlaan 43, 5627 GA Eindhoven, the Netherlands Simptel B.V. and its subsidiaries operate the website This privacy statement describes how we store and use your personal data that we collect on our website.

Why do we process your personal data?

We process personal data for the following purposes:

  • To contact you or to keep you informed of information that we think may be of interest to you;
  • To register your account
  • To keep you informed of (new) products and services based on your preferences;
  • To make calls using the chat option offered on our website;
  • For obtaining an insight into the use of our website, as described in ourCookie Policy;
  • To improve and evaluate our website and services;
  • To comply with laws and regulations.

What personal data do we process?

When you use our website, sign up, or request information about simptel or our products (like a Simptel whitepaper or a newsletter), when you contact our Sales Team or Customer Support Team, we may collect the following personal data:

  • Personal Information

  • During registering on our website or signing up for our web or e-mail services, you share your name, address, ZIP code, city, country, telephone number and e-mail address, job title and company name.
  • Log data

  • When you use this website through the use and placement of Cookies: Internet protocol address (IP address), browser type, browser version, which pages you visit within our website, the duration of the visit and the page views of your computer. We use cookies for this purpose. You can read more about this in our Cookie Policy.

Storage of Personal Information

Simptel will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. Simptel will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Simptel will also retain Usage Data for internal analysis purposes. Usage Data has a shorter retention period, except when this data provides information to strengthen the security or improve our Service's functionality, or we are legally obligated to retain this data for more extended periods.

If you would like your personal data removed from Simptel systems, please contact us using the contact information provided below. However, please note that we may need to retain certain information for recordkeeping purposes, to complete transactions or to comply with our legal obligations.

Transfer of your personal data

For checking and analysing the use of our website, registering visitors who want to receive our newsletter, or for marketing Simptel services if you have consented to this, or co-marketing of relevant services of a third party provided by Simptel, or cloud storage of data, we can engage third party service providers.

These service providers may receive personal data. These service providers will act for or on behalf of us following the purpose(s) for which the data was initially cFor more information, please review ourTerms & Conditions. ollected or otherwise legally processed. These service providers may not use your personal data for other purposes, sell it to third parties or disclose it (unless required by law, as permitted by us, or as stated in this Privacy Statement). We can also use service providers to analyse the use of our platform and web applications. In this context, we explicitly do not process any personal data. We only collect anonymised analytical information to improve our platform.

Furthermore, your personal data may be transferred to group companies of Simptel following the purposes described in this Privacy Statement. To ensure that your visit to our website is as smooth, reliable and valuable as possible for you and to enable us to make the best possible use of our website, we also use cookies and similar technologies. Please see ourCookie Policyfor more information about the types of cookies we use. In addition, we can share your personal data with authorised organisations and institutions or the courts if required to do so by law or by a court or regulatory body ruling. Our main processing activities are within Europe. Personal data is not transferred out of the EEA, such as to group companies of Simptel or third parties, unless such transfer is made in connection to the purpose for the processing and protected by appropriate safeguards as required by applicable laws.

Rights to personal data

You can request Simptel to access your personal data that we have collected. If the data contains incorrect information, you may request Simptel to correct or supplement such data. You may also request to restrict the processing, delete or receive your personal data.

Furthermore, you may contact Simptel at any time to object to the processing of your personal data. If you receive a marketing e-mail from us, you can unsubscribe at the bottom of each e-mail.


We do not intend to solicit or collect Personal Information from anyone under 18. If you are under 18, do not enter information on this website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please get in touch with us to have the data removed and terminate the child's account.

Security measures

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

Third-party advertising

We use remarketing services to advertise our products to you on third party websites after you have visited our website.

Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data reliably or securely. We recommend that you read the privacy statements of these websites before making use of these websites.

Changes to this Policy

We reserve the right to make amendments to this privacy statement. You should consult this privacy statement regularly to be aware of any changes. In addition, we will actively inform you wherever possible.

Submitting a complaint

If you are not satisfied with how we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

Contact details

If you have any questions or complaints about this Privacy Statement or want to assert any right concerning your personal data, please e-mail [email protected].

For more information, please review our Terms & Conditions.