This Cookies statement was last updated on March 24, 2023


Our website, (hereinafter: "the website"), primarily uses four types of cookies; strictly necessary, performance/analytical, functional,and marketing cookies and other related technologies (for convenience, all technologies are referred to as "cookies"). The site may not function fully as designed if you do not allow opt-in performance and functional cookies. For example, you may face issues logging in or retaining set preferences, such as the preferred language the website displays.

Collection of your Personal Information

These cookies process your personal data, which will be processed per this cookie policy and our privacy policy.

Third-Party cookies

Third-party cookies are subject to privacy policies and control of those third parties. Please consult these privacy policies for more information.

Types of Cookies

Strictly necessary cookies are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services. We place the following Strictly necessary cookies.

Zendesk Cookies are used for managing and tracking customer inquiries and support tickets. The cookies also provide the live chat feature, allowing website visitors to initiate a chat session with customer support agents in real time.

Performance/Analytical cookies allow us to recognise and count the number of visitors and see how visitors move around the website when using it. This helps us improve how our website works, for example, by ensuring that users find what they are looking for easily. We place following Performance/Analytical cookies.

Google Analytics cookies which the website can utilise to analyse the general use of the website and improve your experience. Google does not transfer this information to third parties because Simptel has opted out of data sharing. Google will not combine your IP address with any other data held by Google. Simptel has chosen to mask the last octet of the IP address. Simptel accepted the Data Processing Amendment written by Google. Here, it is recorded that Google only acts as a collector in the processing of personal data of the website visitors. This way, Google Analytics has a privacy-friendly setup.

Functional cookies These are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Marketing cookies These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests and remarketing, as described below.

Change your cookie settings

When you visit one of our websites for the first time, you can either allow us to place all the cookies we use on your browser, decide to accept specific cookies or deny all cookies that are not strictly necessary. You can always change your preferences in your browser or our website's cookie settings. Within our cookie management settings, we outline each cookie type on our site and explain the implications of accepting each cookie type.

Manage cookies from your browser

Find out more on how to update, activate, deactivate, or remove cookies using your browser by visiting the links below:

  • Google Chrome
  • Internet Explorer
  • Firefox
  • Safari

Contact details

If you have any questions or complaints about this cookie policy or want, please e-mail [email protected].

For more information, please review our Terms & Conditions.