• No more PIN or passwords
• Enhance security through Voice Biometrics

Simptel Communications Limited has patented solutions to specialise and deliver to the global marketplace "unique voice biometric solutions" to enable organisations to make outbound calls to its customer base to enrol and verify unique voice prints, all by using the persons "naturally spoken language" and without the need for costly live agents.

• Enrolment - make an 'outbound' call to proactively contact large customer bases, whereby enrollment is performed using three consecutive renderings of the selected pass phrase in the speakers 'natural language', thereby significantly reducing inbound interactions being initiated by the customer to enrol their voice print.
• Verification - it only takes seconds to authenticate, verifying the speaker by comparing a single repetition of the enrolled pass phrase, saving call waiting times and live agent costs

Escalating incidents of fraud, call centre identity theft continue to compromise existing security measures for banking and finance institutions, government and large organisations dealing with consumers private information.

Traditional means of passwords, PINs and secret questions no longer provide the necessary safeguards for adequate security. Simptel's voice biometric solutions uses the power of the voice to provide the most secure and accurate biometric speaker verification platform available in the market today.

Why Simptel?:

• Leverage innovative biometric and natural language speech technology to enhance security levels quickly and efficiently
• Convenient for users by simply speaking in their natural language
• Significantly reduce inbound interactions initiated by the customer
• Low development costs through the use of existing telephone or mobiles
• No special equipment required just need a telephone
• Cost effective - significantly reduce call waiting times and live agent costs
• Highly accurate - using state of the art and proven technologies
• Voice is unique, no two voices are exactly the same
• Be protected by international patents throughout Australia, the US, Europe, China, India and Philippines

For more information, please contact us at info@simptel.com or 0425 115 966.

Quoting Microsoft founder Bill Gates "Biometric technologies, those that use voice, will be one of the most important IT innovations of the next several years." (Gartner reports)

Simptel has patented solutions to specialise and deliver to the global marketplace an innovative intelligent natural language speech recognition solution for inbound or outbound applications. The solution combines the latest in interactive speech capabilities with advanced predictive dialling and ACD (Automated Call Distribution) technology, to provide both inbound and outbound automated calls, SMS and email interaction with large customer databases using natural language. 

Not only does our solution save costs on existing functions, but it is a great enabler of business initiatives that are currently too expensive or difficult to implement.  There are hundreds of applications that can take advantage of this solution, with particularly strong alignment with small debt recovery.

At its full potential, can you imagine having an immense call centre making or receiving up to 600,000 individualised calls per hour, 24 hours a day, 7 days a week?

Can you imagine the size and cost of the infrastructure required to house this immense call centre?

Can you imagine the wage bill at the end of the week?

• Small Debt Collections • Collect debts under $1,000 efficiently • Bill Reminders • Fine Infringement Collections • Donation Collections • Cost Effective Solutions	• Emergency Services Warnings • Electricity Outages • Water Outages • Election announcements• Marketing  Announcements •Travel notifications, delay notifications	• Order Taking - ideally suited to national suppliers • Handle thousands of calls every hour • Outbound promotions to members • Inbound customer service • Surveys, Polls, Vote by Phone	• Secure Biometric Voice Verification • Combat Id Fraud • Reduce losses from fraudulent transactions • Automate the verification process reducing live agent requirements • No PIN's or passwords

• Fully Automated Blended Calling    Outbound & Inbound functionality • Mass Amounts of Calls per Hour • Customer Interactive Natural Language • Speech Recognition • Secure Payment Portal to collect  payments • Celebrity Voices - Any Voice/Accent • Secure Voice Verification • Ability to transfer to live operator for more complex transactions • Solid Consistent Approach to  Scripts used • Campaign can be adjusted to improve success rates • Detailed Reporting & Updating of Records • Database cleaning • Can take credit card payments	• SUBSTANTIAL COST REDUCTIONS click here for comparisons • Collect Small Debts by Saving Money • Rapid Return on Investment • Enhance Productivity • Enhance User Experience • Enhance Security • No infrastructure costs • Minimise risk by outsourcing • Increase Staff Satisfaction and retention - release staff of mundane tasks • Improve Success Rates  (individualised scripts)	Posted 29.10.2007 Simptel wins another Gold Coast Business Excellence Award, specifically the Emerging Business Award and are now a finalist for the Major Awards in November 2007 Click here to view full article published in Gold Coast Bulletin, Monday 29 October 2007. Posted 09.07.2007 Gold Coast City Council have signed an agreement for Simptel Communications Limited to conduct a Pilot Campaign involving Simptel's patented voice communications system Posted 27.06.2007 Simptel wins Gold Coast Business Excellence Award for IT and Multi-Media and are now a finalist for the Major Awards in December 2007 Click here to view full article published in Gold Coast Bulletin, Friday 29 June 2007. Posted 09.07.2007 City of Ryde Council has delegated authority to the General Manager for City of Ryde to enter into an agreement with Simptel Communications Limited to partner in a 6 month pilot of Simptel's natural voice communications system. Posted 20.07.2006 The Launch of the Simptel Solution Breakfast Seminars ---------- Posted 02.07.2006 NSC & Avaya - Alliances Formed ---------- Posted 14.06.2006 India Representatives ----------